The Full Agreement

Terms of Service, Confidentiality & Client Agreement

Effective for all services, sessions, consultations, programs, workshops, and events provided by Lisa J. Smith.

• Eligibility

  Clients must be at least 18 years of age to purchase or participate in services offered by Lisa J. Smith. By scheduling a session, you represent that you meet this age requirement.

• Voluntary Participation

  By scheduling, purchasing, or participating in any service, you acknowledge that you are doing so voluntarily and of your own free will. You accept full responsibility for your decisions, actions, and outcomes before, during, and after your session.

• Payment Policy

  Full payment is required at the time of booking unless otherwise agreed in writing. Appointments are not considered confirmed until payment has been received and processed.

• Client Responsibility

  Clients are responsible for being available and prepared for their scheduled appointment at the agreed-upon time. Unless otherwise arranged, it is the client's responsibility to initiate the call to Lisa J. Smith at (248) 593-5227.

  Failure to initiate contact at the scheduled appointment time may result in a shortened session or forfeiture of the appointment.

• Cancellation & Rescheduling Policy

  A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. To cancel or reschedule, please contact Lisa J. Smith at (248) 593-5227.

  Appointments canceled with less than 24 hours’ notice are non-refundable and may not be eligible for rescheduling at Lisa’s sole discretion.

• No-Show Policy

  A no-show occurs when a client fails to attend or initiate contact for a scheduled session without prior notice. No-show appointments are considered completed services and are not eligible for refunds, credits, or rescheduling.

• Refund Policy

  Client satisfaction is important. If, within the first ten (10) minutes of a scheduled session, you believe the service is not a good fit, you may request to end the session and request a refund.

  After the first ten (10) minutes of the scheduled session have elapsed, all services are considered rendered and become non-refundable. Refund requests must be made during the session and within the initial ten-minute period.

• Late Arrival Policy

  Clients who arrive late remain responsible for the full session fee. Any time lost due to a client’s late arrival will be deducted from the scheduled session time — sessions will end at the originally scheduled time.

  If a client is more than ten (10) minutes late without prior communication, the appointment may be considered a no-show and may be forfeited without refund.

• Scheduling Confirmation

  Following receipt of payment, Lisa J. Smith will make reasonable efforts to contact the client within 24 hours to arrange or confirm the appointment date and time.

• Confidentiality

  Lisa J. Smith respects the privacy of all clients and will make reasonable efforts to maintain the confidentiality of information shared during sessions.

  However, confidentiality cannot be guaranteed for communications transmitted through telephone, email, text messaging, video conferencing platforms, or other electronic means. By participating in services, you acknowledge and accept these inherent risks.

• Disclaimer & Release of Liability

  Lisa J. Smith provides educational, inspirational, coaching, consulting, speaking, intuitive, and personal development services. These services are not medical, psychological, psychiatric, therapeutic, legal, financial, or healthcare services and are not intended to diagnose, treat, cure, or prevent any condition.

  By participating in services, you acknowledge that you are solely responsible for your own health, well-being, decisions, and actions. You agree to release, indemnify, and hold harmless Lisa J. Smith, her representatives, affiliates, contractors, and associates from any claims, liabilities, damages, losses, costs, or expenses arising from or related to your participation in any services, except where prohibited by law.

• Acceptance of Terms

  By booking, purchasing, scheduling, or participating in any service offered by Lisa J. Smith, you acknowledge that you have read, understood, and voluntarily agreed to these Terms of Service, Confidentiality & Client Agreement in their entirety.